Management Training
and Personal Coaching
Deutsch
Management Training
and Personal Coaching

RECOGNIZING CONFLICTS IN TIME. ANALYZING CAUSES. DEVELOPING STRATEGIES FOR SOLUTIONS.
ESTABLISHING A CONFLICT CULTURE.
TAKING ADVANTAGE OF CONFLICTS.

SYSTEMIC CONFLICT MANAGEMENT – REASONABLE CONFLICT CULTURE

  • PERSONAL GOALS AND RESULTS

    Conflicts occur everyday in business. When people with different interests, goals, opinions, habits, feelings and perceptions clash, many conflicts cannot be avoided.

    Conflicts often are not apparent or are veiled in silence. Therefore it is even more important to recognize them and analyze their causes in order to resolve them in time.

    This seminar initially surveys the different types of conflicts and the behavior in each. Participants learn how to identify their causes and practice methods to deal with conflicts as well as develop strategies to solve them.

    Moreover, the seminar conveys how to establish a conflict culture, which might convert conflicts into opportunities.

  • TARGET GROUP

    All employees and executives who wish to reveal and solve conflicts in time.

  • METHOD

    In small groups with a maximum of twelve participants, twenty minutes of theory, followed by twenty minutes of teamwork and exercises, manifest the contents.

    Detailed documentation assures that the participant can practically apply the new knowledge and refresh it at any time.

  • PROGRAM SURVEY
    1. Your questions and experiences
    2. Conflicts classification
    3. Kinds of behavior – causes of conflict behavior
    4. Variations in conflict behavior –
      exercise: to which type of behavior do I tend?
    5. Communication as an expression of attitude
    6. Causes of conflicts –
      anatomy of a conflict and its natural course
    7. Strategic preparation and differing viewpoints – participant perspectives
    8. Analysis of the opposing views, plus clear messages with signal effects
    9. The three-phase model of conflict talk –
      worksheet : successful communication
    10. Strategies for resolving conflicts: avoiding, enforcing, giving in, compromising, cooperating
    11. Mediation to resolve conflicts
    12. Establishing a conflict culture -constructive rework
    13. Conceiving conflicts as opportunities – possible perspectives

Length:
3 days
Number of participants: 4 to 12 people

Also available as a personal Coaching.